Returns & Refunds

30-day hassle-free returns

We want you to love what you ordered. If something isn't right, we'll make it right. It's that simple.

Our returns policy

You have 30 days from the date of delivery to return any item for a full refund. No lengthy explanations required — just let us know and we'll guide you through the process.

Conditions for return

Items must be unused and in their original packaging
Items must be returned within 30 days of the delivery date
Proof of purchase (your order confirmation email) is required

Items that cannot be returned

Items that have been used, assembled, or installed
Items damaged due to misuse or improper handling
Sale items marked as final sale at time of purchase

How to start a return

Email us at hello@litandco.co.za with your order number and the reason for return
We'll respond within 1 business day with return instructions and a return address
Package the item securely in its original packaging
Send it back using a trackable courier service
Once we receive and inspect the item, your refund will be processed within 5–7 business days

Refunds

Refunds are issued to your original payment method. You'll receive an email confirmation once your refund has been processed. Please allow an additional 2–5 business days for the funds to reflect in your account, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, please email us within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you — including return shipping.